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shipping policy

At TailorMadeWigs NYC, our goal is to offer you a seamless and luxurious shopping experience. To ensure clarity and satisfaction with your order, please review our detailed shipping policy below:

PROCESSING TIMES

Raw & Virgin Bundle Orders: Processing time is 1-10 business days, extending up to 14 business days during sale periods.

Wig Orders: Processing time is 1-21 business days.

Depending on your selection the processing time is in the description.

Hair Extension Orders: Processing time is 1-10 business days.

Lace Frontal and Closure Orders: Processing time is 1-10 business days.

Hot Tools and Accessories: Processing time is 1-3 business days.

Weekend/Holiday Processing: Please note that orders are not processed over weekends or national holidays.

refund policy

REFUNDS, RETURNS, AND CHARGEBACKS

No Refunds, Returns or Cancellations: We do not accept returns or cancellations. Please double-check your order details before completing your purchase.

Transit Delays: In rare cases, transit delays may occur. TailorMadeWigsNYC is not responsible for delays caused by the carrier or acts of nature. Refunds or chargebacks will not be issued for delays under these circumstances.

Chargebacks: TailorMadeWigsNYC is not responsible for chargebacks related to shipping delays, lost, or incorrectly delivered packages caused by the carrier. By placing an order on our website, you agree to these terms. Please consider opting for route protection at checkout.

Due to problems with fraud and missing shipments all packages will be shipped with signature confirmation, meaning someone must be present when the shipment is expected to be delivered.